Welcome to Ispycam center!

Our Service

Every day we strive to support our customers' lives by providing our customers with the latest home and business surveillance equipment. We are 100% supportive of our products and we are committed to providing reliable technical support and customer service as much as possible after the sale. If you are not satisfied with the purchase, or for any other reason you need to replace, return or repair the product, please read this return & exchange policy.


We offer a 30-day money back guarantee for all products on selling unless we note in the product description for some certain product. If you are not satisfied with the purchase for any reason and need to apply for a return, please call our after-sales service hotline 111-111-1111 or send an email to 111@1111.com. After contacting us, we will reply within 72 hours. Once your return is authorized, you will receive an email with assigned return merchandise authorization and all instructions for the return. You will need to follow the instructions to return the goods and we will process them as soon as possible after our return department receives your return.


Our products are 30-day money back guaranteed. Within 30 days of receiving the order, you can apply for a refund for the item for some reason. For refund requests after 30 days, you will need to communicate with us first, but the request may be denied.


Refund method

In general, we will refund the returned item in the same way as you paid.



Fees

If the goods are returned to us in used condition, such returns will still need to be replenished. , at least 15% of the restocking fee will be charged for the return; We reserve the right to refuse a return or 30%-50% restocking fee for no RMA numbered item, lost or damaged item. Shipping charges of the original order will not be refunded.



1-year replacement guarantee

All products are backed by our standard one-year replacement. If your product fails due to defects within 360 days after receiving the product, we will issue an RMA number for the defective product, recall the product and replace it for you free of charge.



Test

As part of the replacement process, we will test all returned products. Once we confirm that the returned product is defective, we will resend the same product for you. If you have passed the test and found that it's not a defective product and can work well, we will return the original product to you.


Shipping Damage or Loss

All of our products are manually inspected before shipment. It is highly recommended that once the parcel reaches your hand, check the parcel for physical damage and check your shipment.


For returns, we recommend that you use a traceable return service to record the tracking number of the return. We are not responsible for any lost returning shipments.


It is highly recommended that you use a traceable return service and record the tracking number of the return. If you need to return the proof of delivery for the package, you will need to return the tracking number.



Unauthorized return

For unauthorized returns, ie returned products without an RMA number, your return may be rejected and returned to you. In order to avoid delays in processing your returns, please contact us before returning, so that we can provide authorization and instructions.


International order

For the return of items delivered outside the United States, we regret that we have no way to pay all customs duties and any other fees to our customers, all of which are paid by the customer. In addition, you are solely responsible for lost or damaged international orders sent via postal mail.


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